Privacy Policy

Ben's Travel ("Ben's Travel," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request a travel quote, book a consultation, subscribe to updates, or otherwise interact with us.

This policy is intended to describe our website and travel-planning practices. It is not legal advice.

Information We Collect

We may collect information you choose to provide, including your name, email address, trip interests, destination or cruise preferences, approximate travel dates, number of travelers, budget range, subject line, messages, newsletter signup information, and any other details you include in a form, email, consultation, or travel-planning conversation.

If you ask us to research, quote, plan, reserve, or service travel, we may also collect additional information needed for that trip, such as traveler names, dates of birth, passport or identification details, known traveler or loyalty numbers, accessibility needs, dietary needs, emergency contact information, payment-related information, and other information required by travel suppliers. Please only provide sensitive information when it is necessary for your travel arrangements.

Our website also collects technical and usage information, such as IP address, device and browser information, pages viewed, referring pages, approximate location, form interactions, analytics events, and information collected through cookies, pixels, tags, scripts, session storage, and similar technologies.

How We Use Information

• To respond to inquiries and prepare personalized travel quotes.
• To recommend, book, manage, support, and complete travel arrangements.
• To communicate about consultations, active requests, bookings, and customer service matters.
• To send newsletters, offers, or travel updates when you opt in.
• To prevent spam, fraud, abuse, and unauthorized activity.
• To operate, secure, measure, and improve our website, services, and marketing.
• To comply with legal, accounting, supplier, and host-agency requirements.

How We Share Information

Because we are a travel advisor, we may share your information with travel vendors and service providers as needed to research, quote, book, manage, support, or complete your travel. This may include cruise lines, tour operators, airlines, hotels, resorts, ground transportation providers, excursion operators, travel insurance providers, destination management companies, reservation systems, payment processors, and other travel suppliers involved in your trip.

We may also share information with WorldVia Travel Group, our host agency, and with Tern or other CRM, itinerary, booking, marketing, or workflow tools we use to manage client relationships and travel requests.

Our website and business operations may involve third-party service providers, including Microsoft services, Cloudflare, PostHog, Notion, Google Tag Manager, Google Analytics, Meta/Facebook tools, Microsoft Clarity, hosting providers, email and communication providers, security tools, and any other scripts, tags, plugins, or service providers active on our website from time to time. These providers may process information according to their own privacy practices.

We may disclose information if required by law, to protect our rights or customers, to prevent fraud or abuse, in connection with a business transfer, or with your consent.

We do not sell your personal information for money. Some analytics, advertising, or tracking technologies may be considered "sharing" or "targeted advertising" under certain privacy laws. You may contact us to opt out as described below.

Cookies, Analytics, and Tracking

Our website may use cookies, pixels, scripts, local storage, session storage, and similar technologies. These technologies help operate the site, protect forms from spam, remember technical information during a browsing session, measure traffic, understand user behavior, and improve marketing.

We currently or may in the future use tools such as Cloudflare, Cloudflare Turnstile, Cloudflare email protection, PostHog, Google Tag Manager, Google Analytics, Meta Pixel, and Microsoft Clarity. Google Tag Manager may load additional tags depending on our configuration. Your browser or device may allow you to block cookies, limit tracking, clear stored data, or send privacy preference signals.

Marketing Communications

If you subscribe to our newsletter or request information, we may send travel updates, offers, reminders, or related communications. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us. We may still send non-marketing messages related to active inquiries, bookings, consultations, transactions, or customer service.

Data Retention

We keep information for as long as reasonably necessary for the purposes described in this policy, including to provide travel services, maintain client records, comply with supplier and legal obligations, resolve disputes, improve our services, and support accounting, security, and business operations. Retention periods may vary depending on the type of information and the nature of your trip or inquiry.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, email system, CRM, or internet transmission is completely secure, so we cannot guarantee absolute security.

Your Choices and Privacy Rights

You may request access to, correction of, deletion of, or a copy of personal information we maintain about you. You may also ask us to stop sending marketing communications or to limit certain uses of your information. We will respond as required by applicable law.

Depending on where you live, including if you are a California resident, you may have rights to know what personal information we collect, request deletion or correction, opt out of certain sharing or targeted advertising, and not be discriminated against for exercising privacy rights.

To make a request, email office@benstravel.com. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website and services are intended for adults planning travel. We do not knowingly collect personal information from children under 13 through the website. Travel bookings may require information about child travelers when provided by a parent, guardian, or authorized adult as part of a trip request or reservation.

International Travel

Travel planning may require sharing information with vendors located in other states or countries. Privacy laws and data protection practices may differ depending on where a travel supplier, technology provider, or destination partner is located.

Links to Other Websites

Our website may link to social media platforms, travel vendors, booking tools, or other third-party websites. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing information to them.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date shows when it was most recently revised. Continued use of our website or services after an update means the revised policy applies going forward.

Contact Us

Questions about this policy? Email office@benstravel.com.